It is highly unlikely that you received a citation letter but not the first two letters, as citations have been issued only to businesses that have been issued at least two prior enforcement letters. If you would like to get copies of those letters, please complete the Contact Us form or leave a message for call back on the Reusable Bag Information line at (510) 891-6575.

If you would like to appeal the citation, you will need to follow the appeal process outlined below.